Shipping & Delivery

Christmas Delivery Cut-Off Dates

To ensure your order arrives before Christmas, please place your order by the following dates:

VIC, NSW, QLD, ACT, SA & TAS
Standard Parcel Post - 16th December
Express Parcel Post - 17th December

WA & NT
Standard Parcel Post - 9th December
Express Parcel Post - 10th December

Please allow 10 business days after receiving your order confirmation before contacting us regarding your order. We also recommend downloading the Australia Post tracking app to your phone for up to date information about your parcels.

Please note our time frames vary to ensure we can pick & pack with accuracy.

Information on Australia Post delivery times, tracking and service disruptions can be viewed on their website service updates page here.

Which carrier partners with Essteele.com.au?

We use Australia Post.

Can I track my order?

Yes. When our team dispatches your parcel, you will be emailed a unique tracking code and link to the Australia Post eParcel portal.

Do you send products to overseas addresses?

No. At the present time we cannot send items outside of Australia.

Do you mail products to PO Box addresses?

Yes.

How will I know if you have got my order?

You will receive a confirmation email, right after you complete an order on our website.

How will I know if my order has been dispatched?

When your order is dispatched from our distribution centre, you will be sent an email notification to update you on the status of your order. You will also be provided with your invoice.

Can I update my shipping address after my order is processed?

Unfortunately, once your order is processed, we won’t be able to make any changes.

Can I change or cancel my order after I have placed it?

We’re sorry, but we’re unable to make any changes or cancel orders once they’ve been placed. Our team starts processing orders right away to ensure timely delivery. Thank you for your understanding!

If you believe there’s an exceptional circumstance, please contact our customer care team.

What if I have received a damaged product or the wrong item?

Contact our Customer Care Team using the enquiry form who will discuss the quickest way to get your problem resolved.

If I return an item to Essteele, will I get reimbursed for shipping costs?

No, unless it is due to our mistake, your shipping costs will not be refunded.